Company and payments
SpareKilo Limited is being registered in Hong Kong. Airwallex is the selected payment processor. Payment availability and terms are shown within each enabled transaction.
1. Scope
This policy applies when you browse SpareKilo, create an account, publish or respond to a route, arrange a shipment, communicate about a handoff, or use our safety and support features.
2. Information we handle
- Account information: your name, contact details, verified account identifiers, sign-in methods and security status supplied through the account service.
- Marketplace information: routes, trip and shipment details, availability, prices, profile content, saved items, messages and reviews you choose to provide.
- Trust and safety information: verification results, reports, dispute records, custody confirmations, supporting evidence and actions taken to protect the marketplace.
- Transaction information: booking status, payment status and processor references for enabled payment features. Payment processors may collect payment credentials directly under their own notices.
- Technical information: device, browser, session, security, diagnostic and usage data needed to operate, protect and improve the service.
3. How we use information
We use information to provide account access, match senders and travelers, support bookings and handoffs, deliver messages and notifications, prevent abuse, investigate safety issues, comply with legal obligations, and improve reliability and usability.
We do not treat an email address or phone number by itself as marketplace authorization. Access to private data depends on a verified account session and SpareKilo permissions.
4. Visibility and sharing
Information you publish to the marketplace may be visible to other users. Private workspace data is limited to the people involved, authorized support personnel when needed, and service providers working for SpareKilo under appropriate safeguards.
We may also disclose information when required by law, to protect people or the service, or as part of a business transaction subject to applicable protections. We do not publish private messages as public marketplace content.
5. Retention and security
We keep information only as long as reasonably needed for the purposes above, including account continuity, fraud prevention, dispute handling, recordkeeping and legal obligations. Retention can vary by data type and an unresolved transaction or safety case may require a longer period.
We use access controls, encryption in transit, session safeguards and audit records designed to protect information. No online service can guarantee absolute security, so please keep access codes private and report suspected account misuse promptly.
6. Your choices
You can review and update available account details from the owned Account page, control what you publish, and sign out the current session. Depending on your location, you may also have rights to request access, correction, deletion, restriction, portability or an objection to certain processing.
Email [email protected] to make a privacy request. We may need to verify the request and may retain information where the law or an active safety, payment or dispute obligation requires it.
7. International use and younger users
SpareKilo connects people across borders, so information may be processed in countries other than your own with safeguards appropriate to the service and applicable law.
Do not create an account unless you are legally able to use the marketplace in your location. SpareKilo is not directed to children who cannot lawfully enter marketplace transactions.
8. Changes
We may update this policy as the service changes. We will revise the date above and provide additional notice when a material change requires it.